Website Privacy Policy
Effective date: March 27, 2026
Arcitecta Pty. Ltd. and its related entities (Arcitecta, we, us, and our) is a leading provider of data management software and services and is based in Australia with operations in the USA and Europe.
This Privacy Policy applies to information or data that we collect and use about you when you use our website, or other online or offline products and services that we offer.
The purpose of this Privacy Policy is to explain how and why we collect, use, hold and disclose your personal information. Please read this Privacy Policy carefully to ensure you are comfortable with its contents, and be aware that if you do not accurately submit your personal information to us we may not be able to provide the products or services to you.
Contents
How and Why Do We Collect Personal Information?
How Do We Store and Hold Personal Information?
Reasons We May Disclose Your Personal Information
Questions, Complaints or Concerns
What Is Personal Information?
Personal information is any information about, or relating to, a living individual who can be reasonably identified from individual or collective pieces of the information. It may be personal information regardless of whether the information is true.
Consent
When you provide personal information to us, whether through the website or other methods, you are consenting to our collecting it for the express purpose that we have requested it and acknowledging that you agree to us handling your personal information in accordance with this Privacy Policy and applicable privacy and data collection laws in your jurisdiction. We will not use your personal information for any other purposes than those disclosed to you at the time of collection without your express consent.
How and Why Do We Collect Personal Information?
We may collect personal information provided by you when you interact with our website, contact us directly, or engage with our products and services. In most cases we will ask you to provide us with specific personal information at the time of collection in order to supply you with information, products or services.
We may collect your personal information for the following purposes:
to send you information and updates about our products and services that you have requested, such as a newsletter or other marketing communications;
to communicate as part of our usual business practices with our customers, contractors and suppliers about products and services;
communicating with you about your participation in a competition or promotion hosted by us;
when you apply for a job or internship, or where supplied by an applicant as a referee.
Other purposes:
We may collect and retain your personal information for legitimate business purposes, including to:
comply with a legal process or obligation;
enforce or comply with a contract or agreement with you or a third party (including any violations of them), this Privacy Policy or other applicable policies;
respond to claims of alleged violations of the rights of a third party;
respond to your requests for assistance with our products and services; and/or;
protect the rights, property or personal safety of Arcitecta, its agents and affiliates, its customers and/or the public. This includes exchanging information with other companies and organizations for fraud protection, and spam/malware prevention, and similar purposes.
We may also collect or be supplied with information about your access, usage and interaction with our website. We may do this using tools such as Google Analytics, LinkedIn Conversion Tracking, and Leadfeeder. This information may include:
the location from which you have come to the site and the pages you have visited; and
technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language and operating system; and
usage metrics and data, which may include identifying the types of users (individuals or business), user behaviour, engagement, and form submissions.
Third Party Links and Features
Our website contains links to third-party websites such as social media sites, and also contain third-party plug-ins (such as X (formerly Twitter), YouTube, LinkedIn and Instagram). If you choose to engage with these sites or features, you may disclose your information to those third-parties and the collection, use, and disclosure of your information on those sites will be subject to the privacy policies of these third-party websites or services.
How Do We Store and Hold Personal Information?
We collect, process and hold personal information collected by us in computer systems and databases operated by us and located at our office in Melbourne, Australia. Information collected digitally is encrypted and is regularly backed up and securely stored. Some information about you may be recorded in hardcopy. Information collected and retained in a hard copy format is securely stored both on and off site.
We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to reduce the risk of accidental destruction, or loss, or unauthorised disclosure or access to such information. We monitor and regularly review our practices against our own policies and against industry best practices.
Whilst we take appropriate technical and organisational measures to safeguard your personal information, no transmission over the Internet can ever be guaranteed to be secure. Therefore, we cannot guarantee the security of any personal information that you transfer over the Internet to us and any such transmission is at your own risk.
We will delete, destroy or de-identify (where appropriate) personal information once we no longer require it for the purposes for which it was collected, or for any secondary purpose permitted by law. If you would like us to retain your information for any other purpose, for example future employment opportunities, you must notify us in writing.
You have a right to contact us for more information about the safeguards we have put in place to ensure the adequate protection of your personal information when this is transferred as mentioned above.
Reasons We May Disclose Your Personal Information
Circumstances in which we may disclose or transfer your personal information are:
where you have provided your express consent; or
in the usual course of business, to our related companies to provide our products and services to you, and to improve and develop our products, services and your customer experience;
to selected third party service providers who perform services on our behalf; or
where we are required, authorised or permitted to do so by the laws in the applicable jurisdiction.
Under no circumstances will we disclose your information to third parties for the purposes of direct marketing.
International Users
Arcitecta operates on a global basis and has subsidiary companies operating from the USA and Europe that you may engage with. As detailed above, we may share, transfer or subcontract the processing of your information within the Arcitecta corporate group (or vice versa) or our to service providers in countries other than your country of residence in accordance with applicable law. Such third parties may be engaged in, among other things, the provision of our products and services to you, the processing of transactions and/or the provision of support services. Where applicable we will inform you of these relationships, but by providing us with your information, you acknowledge and agree to any such transfer, storage or use.
Where we provide your information to third party information processors, we will take appropriate measures to ensure such companies protect your information adequately in accordance with this Privacy Policy and in accordance with EU and other data protection laws to govern the transfers of such data.
Changes To This Policy
Arcitecta reserves the right to amend and update this Privacy Policy from time to time to reflect changes to what types of personal information it collects and how it handles personal information in accordance with its provision of products and services and to remain compliant with applicable laws and regulations. Any changes to our Privacy Policy will be published on our website with an updated ‘Effective Date’. If we make a material change to this Privacy Policy, you will be notified in accordance with any applicable legal requirements. By continuing to use our products and services, you are confirming that you have read and understood the latest version of this Privacy Policy.
Contacting Arcitecta
Your Right to Access, Correction and Deletion of Your personal information:
We take all reasonable steps to ensure that the personal information that we collect and hold about you remains relevant, accurate and secure. You are entitled to access the information that we hold about you and to contact us to request that we provide you with a copy of, amend, delete, transfer, restrict the use of any personal information that we hold about you.
We will attempt to respond to, and comply with, your requests within a reasonable time, although there may be circumstances in which we are not required to give you access to your personal information, for example if we need to keep processing your information for our legitimate business interests or to comply with a legal obligation. We may request you provide us with information necessary to confirm your identity before responding to your request.
If you request a copy of any of your personal information. We will provide it you in a structured, commonly used and machine-readable format. You may also request that your personal information be transferred to another business without any objection from us, unless there is a legal restriction on our doing so.
There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).
Questions, Complaints or Concerns
If you have any questions, complaints or concerns about this Privacy Policy, including:
how we have handled a privacy issue;
our compliance with this Privacy Policy or applicable privacy or data protection laws;
further information about how or when we disclose or transfer personal information; or
a request for access to, correction or deletion of your personal information;
you can contact our Data Protection Officer via the contact details provided below.
We will make reasonable efforts to investigate and resolve your questions, complaints or concerns quickly and in compliance with applicable privacy and data protection laws.
Where we are unable to satisfactorily resolve your questions, complaints or concerns, you are entitled to contact the appropriate privacy or data protection authority in your jurisdiction at any time.
Contact Details
Address:
Arcitecta Pty Ltd
Attn: Data Protection Officer
15 Little Bakers Lane
Northcote, Victoria 3070
Australia
Phone:
+61 3 9029 3437